![]() ![]() My son gave me permission to speak/act on his behalf with the rep after initiating service at all times and on the 2 occasions i could actually get through due to unreasonable hold times they did speak to me, yet when I called for a refund due to lack of service/impossibility to reach someone they said my son needed to be present. On the 2 occasions I did get someone, they said they would follow up and see if they could help yet never heard back and difficulty getting through made it impossible to follow up on my end. It is near impossible to get a hold of someone during the evening despite the 24/7 promise and hold times so great (1 hour plus) it is impossible to get a hold of someone. ![]() I was not asking for financial reimbursement, but what they promised re: helping me identify what credit had been opened in my sons name. Turns out they only help you freeze one credit bureau and told me they will not assist in any way with fraud that occurred prior to opening the account despite that being the clear reason for signing up. ![]() They also said they have lawyers to assist with these situations that are not straightforward. Desperate, I called Lifelock and the person selling the policy ensured me he could help me freeze my sons credit with ALL credit bureaus and help me determine what has been opened in his name. Due to his *** age (19) and lack of credit, verifying his info with credit bureaus became impossible due to other accounts we presume have been opened in his name. ![]() False accounts were opened at USAA, unemployment, and applications for food stamps were also submitted in his name. My son *** (primary name on the account) was the victim of fraud from a security breach at a junior college. ![]()
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